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@DrWebSupportBot will help you: Doctor Web tech support now available over Telegram

June 28, 2018

Doctor Web is pleased to present @DrWebSupportBot—its technical support bot for Telegram. If you need help learning how to use Dr.Web applications, our bot will happily tell you how to use them, and it will also help you find answers to frequently asked questions.

The help information that can be accessed using the bot is divided into several sections.

  • The Knowledge Base will help you install, register, and configure Dr.Web and give you tips about what you should do if your system gets infected.
  • The Useful services section lets users scan suspicious links and files and download our utilities for PCs (e.g., Dr.Web CureIt! and the Dr.Web removal tool) as well as those for Android devices. You can also learn how to use your serial number to determine which protection components are available under your license.
  • In the Feedback section you can quickly submit a support request, report a malicious site or false positive, and provide feedback about your experience with the help bot.

To communicate with the Doctor Web technical support bot, do a search for DrWebSupportBot in Telegram or use the link telegram.me/DrWebSupportBot – and follow the tips!

The bot can communicate in two languages - English and Russian. To switch between languages, use the corresponding button in the bot's menu.

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You will be awarded one Dr.Webling per comment. To ask Doctor Web’s site administration about a news item, enter @admin at the beginning of your comment. If your question is for the author of one of the comments, put @ before their names.


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The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

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Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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