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Deployment of Dr.Web AV-Desk reduced the workload of Ufanet support service

June 26, 2008.

Doctor Web, Ltd. – a Russian developer of anti-virus software branded Dr.Web – and a telecom provider Ufanet start supplying the anti-virus service using Dr.Web AV-Desk.

Subscribers of one of the leading ISPs in the Ural region of Russia now can get the full package of anti-virus and anti-spam solutions from Doctor Web, Ltd. brought by the first Internet service of the company – Dr.Web AV-Desk. The service allows providing Dr.Web for Windows to an unlimited number of subscribers – individuals and companies – and equips a provider with the service provision management tool.

The deployment of Dr.Web AV-Desk by Ufanet cleaned networks of viruses and reduced the workload of the support staff. Iskander Bakhtijarov, the general director of Ufanet tells:
Our servers have the most reliable state-of-the-art protection. But what can we do about our subscribers wh carelessly surf the web and do need top quality protection of their personal computers? For quite a while we were unable to find an answer. Everything was under control but we couldn't find a solution of a proper quality. However, cooperation with Doctor Web, Ltd. took away our headache over unprotected subscribers. The number of users connected to the anti-virus network is still growing. On the contrary the number of calls for support is dwindling which is very good because security of customers is essential for creation of productive environment and success of a provider company.

“A list of provider companies deploying Dr.Web AV-Desk, is expanding. Introduction of Dr.Web anti-virus service by Ufanet once again shows that key telecom market players trust Dr.Web AV-Desk and our anti-virus and anti-spam solutions” – Boris Sharov, the Doctor Web, Ltd. CEO comments.

About Ufanet
Ufanet is a large communication provider rated among five leading regional companies of Russia. The company delivers broadband Internet, cable and digital television, IP-telephony, hosting and private corporate network building.

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