Defend what you create

Other Resources

Close

Library
My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets

Profile

Back to news

Dr.Web Desktop Security Suite 6.0 agent error

April 6, 2011

Doctor Web reports that due to an error on April 5, 2011 from 14:30 to 17:00 GMT Dr.Web AV-Desk components were available as updates for Dr.Web Desktop Security Suite 6.0. At 17:00 GMT they were replaced with relevant Dr.Web Desktop Security Suite components; however, the agent service wouldn't launch (the anti-virus reported agent components updating error) on machines that managed to update the anti-virus software before that time.

Currently agent operation can be restored with the esavd_repair.exe utility. If the agent service will not start, administrators of Dr.Web Desktop Security Suite 6.0 should follow these steps:

  1. Update the server repository to the latest version.
  2. Launch the esavd_repair.exe utility with administrative privileges on the computer with the agent installed.
  3. Wait for a reboot prompt and restart the system.

Doctor Web offers its apologizes for this issue. Technical support engineers provide solution guidelines to customers.

Twenty-four hour support hotline: +7 (495) 789-45-86.

Tell us what you think

You will be awarded one Dr.Webling per comment. To ask Doctor Web’s site administration about a news item, enter @admin at the beginning of your comment. If your question is for the author of one of the comments, put @ before their names.


Other comments

The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

24/7 tech support

© Doctor Web
2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040