April 6, 2011

Doctor Web reports that due to an error on April 5, 2011 from 14:30 to 17:00 GMT Dr.Web AV-Desk components were available as updates for Dr.Web Desktop Security Suite 6.0. At 17:00 GMT they were replaced with relevant Dr.Web Desktop Security Suite components; however, the agent service wouldn't launch (the anti-virus reported agent components updating error) on machines that managed to update the anti-virus software before that time.

Currently agent operation can be restored with the esavd_repair.exe utility. If the agent service will not start, administrators of Dr.Web Desktop Security Suite 6.0 should follow these steps:

1. Update the server repository to the latest version.
2. Launch the esavd_repair.exe utility with administrative privileges on the computer with the agent installed.
3. Wait for a reboot prompt and restart the system.

Doctor Web offers its apologizes for this issue. Technical support engineers provide solution guidelines to customers.

Twenty-four hour support hotline: +7 (495) 789-45-86.