October 26, 2017

In Dr.Web Security Space for Android version 12, the application’s account information has been password-protected. This ensures that the URL filter, Call and SMS Filter, and Anti-theft are now reliably protected from having their settings tampered with—provided Parental Control is enabled and configured on a device.

Android device protection is enhanced by a single password for the Dr.Web and Anti-theft accounts.

But users often forget their passwords; that’s an inescapable truth. If you’ve forgotten your Dr.Web Security Space for Android version 12 account password, it can be recovered in three ways:

• via an SMS;
• via a letter sent to the user’s registered email address;
• and if those two methods don't help, the user will be able to contact the Dr.Web technical support service.

and if those two methods don't help, the user will be able to contact the Dr.Web technical support service.

In your request specify the device IMEI (your device’s unique identifier; typically, this is a 15-digit number written in decimal digits) and attach to your request:

• the corresponding receipt and a photo of the completed warranty certificate (if you have the device's box/packaging and the IMEI is readable, attach a photo of the box to your request);
• proof of purchase of your Dr.Web license—an email from the eStore, a scanned copy of the payment document, or other (this is not required for trial version users).

If you won your license during a Dr.Web auction—specify your Doctor Web account login.

Find the instructions on how to recover your password in the FAQ section.