October 5, 2016
In addition to manuals for administrators and users, included in the course’s theoretical materials are step-by-step instructions on how to use Dr.Web AV-Desk v.10. These clarify the most common issues that a service supplier’s technical specialists and customers have to deal with.
The section “Dr.Web AV-Desk. Version 10.0. Typical service usage scenarios for users” contains detailed information on how to manage a subscription. It also acquaints readers in detail with the Dr.Web anti-virus software installation process, as well as the anti-virus’s settings and how to maximize their use. This document is intended for administrators working in companies that use the Dr.Web Anti-virus service for business, and for “first-line” technical support specialists working for service suppliers.
The section “Dr.Web AV-Desk. Version 10.0. Typical service usage scenarios for group administrators” is generally devoted to security settings for user groups that are specified by a service supplier’s administrator using the Subscription Control Center administrator console. This section examines in detail not only protection control issues, but also interactions with service end-users, and how to send messages and receive statistics. This document will help system administrators working for Dr.Web Anti-virus service suppliers to learn how to control the Dr.Web AV-Desk service and use it not only with maximum efficiency, but also with ease.
The section “Dr.Web AV-Desk. Version 10.0. Typical service usage scenarios for service resellers” contains detailed information on the Subscription Control Center administrator console, how the billing system is configured, and how to manage Dr.Web Anti-virus service subscriptions; included are materials describing how to create, export, and import subscription packages. This section also describes nuances related to financial calculations between customers and service resellers.
Each step is accompanied by a screenshot or a chart illustrating a particular action.
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